Returns/Exchange/Refund Policy

At Chuii Muii, every pair is crafted with utmost care and attention, and we strive to provide you with an exceptional shopping experience from start to finish. While we hope you love what you receive, we understand that exchanges may sometimes be necessary. 

  • As a brand policy, we offer exchanges only; we do not provide returns or refunds. 

  • In cases where an exchange is not preferred or possible, we can issue a store credit that remains valid for 60 days from the date of issuance. 

  • Please note that all exchange requests must be raised within two days of receiving your order, and 

  • An unedited opening or unboxing video is mandatory for verification

Products purchased at a discounted or sale price are not eligible for returns or exchanges, and we do not accept refunds or exchanges for international orders.

If you are unsure about your size, we encourage you to email us at chuiimuiishop@gmail.com or refer to our size guide before placing your order. We use standard European sizing to ensure better accuracy. 

Pairs can be exchanged only for another size in the same style. If the required size is unavailable, you may choose another style of similar value. To initiate an exchange, you must contact our customer care team within two days of receiving the product. You can email us at chuiimuiishop@gmail.com. If we are unable to answer immediately, please leave a message, and we will respond promptly. 

Once your exchange request is approved, you will be required to ship the product back to us at the address provided by us.

Please ensure that you use one of the approved carriers - FedEx, Delhivery, First Flight, Professional Courier, DTDC, or Speed Post, and email us the tracking ID along with the details of the product you would like in exchange. The cost of shipping the product back to us must be borne by the customer, while the shipping of the replacement pair will be covered by us.

Once the returned pair reaches our facility, it undergoes a thorough inspection by our technical team to ensure it is unworn, unused, and in its original packaging with all tags, labels, and paperwork intact. Items showing any signs of wear or damage will not qualify for exchange or store credit. After inspection, and if approved, the exchange or store credit will be processed within two to three working days. 

Chuii Muii reserves the right to accept or decline exchanges based on product condition. Please note that we do not offer direct exchanges; all exchanges are processed only after the returned item is examined and approved.

If you receive a damaged product due to transit or shipping issues, you must notify us within 48 hours of delivery at chuiimuiishop@gmail.com. Damaged items must be returned to the same address mentioned above within one week. Our team will investigate the damage and repair or replace the merchandise as necessary. The management’s decision regarding damaged or defective products is final and binding. Small scratches, natural marks, shade differences, and minor irregularities in leather are normal characteristics of handcrafted footwear and do not qualify as defects. 

Each Chuii Muii pair is handmade, and slight variations are part of the charm of artisanal craftsmanship. Colour reproduction may also vary depending on screen settings and the natural qualities of leather.

For international orders, the customer is the importer of record and must comply with all destination-country regulations. Any customs duties, import taxes, or clearance fees imposed by the recipient’s country are the responsibility of the customer, as Chuii Muii has no control over such charges. If you have entered the wrong shipping address or wish to correct it, please contact us immediately before dispatch so we can update it. Once the order is shipped, we cannot redirect it.

Each order can be shipped to only one address; if you need delivery to multiple locations, we recommend placing separate orders or contacting us for guidance at chuiimuiishop@gmail.com.

Please note: Shipments may experience delays during festivals, adverse weather, or unforeseen conditions, but we will always do our best to deliver your order on time.